Customer Support Services
Vector97’s customer support services assist clients with all waste management issues. Allow a dedicated representative to efficiently handle all your waste-related communication and problems.
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Service Made Simple: We Handle Customer Issues with Ease
Optimize your coordination and response times with a single point of contact for all properties and vendors. With over 54,000 properties served across the U.S. and Canada, Vector97 has the reach and relationships to better your waste management.
- Reach out via phone, email, or our client portal to have us handle any issues at your convenience
- Remain hands-off, while our ticketing system tracks and swiftly addresses issues within defined SLAs that hold our team accountable to your service standards
- Free up your time and budget by outsourcing your customer service to a highly capable team
- Elevate your decision-making with precise, reliable reporting
How Our Service Offering Works
Simplify
- Seamlessly manage contracts and invoices through our user-friendly portal
- Enhance your vendor relationships and resolve issues promptly through our dedicated customer support services
- Relieve your staff from waste management tasks and tighten your operation
- Let one company take care of your waste management system and hand you back actionable insights
Optimize
- Harness 30 years of benchmark data behind our procurement and negotiation service to secure competitive vendor rates
- Resolve billing discrepancies with our detailed invoice auditing
- Come out on top of any contractual back-and-forth by leaving waste agreements to our seasoned veterans
Sustain
- Stay up-to-date on sustainability best practices with integrated ESG reporting
- Align your business with the highest environmental standards with our superior data aggregation
- Go green without compromise by cutting costs and your environmental impact concurrently
What We Do
Invoice receipt and processing
Bill payment
Invoice auditing
Procurement
Contractual term negotiation and optimization
Solution design and execution
Supplemental customer service and support
Waste stream optimization, diversion and reduction
Reporting and analytics
Simplify Your Customer Support Processes
Book your free call and start your journey towards efficient waste management, significant savings, and improved customer service.
Our Full Suite of Services
Our Full Suite of Services
Invoice receipt and processing
Procurement and Negotiation (Pricing Optimization)
Data Aggregation and Reporting
Contract Negotiation and Management
Invoice Auditing
Customer Support Services
ESG Compliance and Sustainability Reporting
Vector97 Reduces S&P 500 Company’s Waste Costs by 19.6%
Our client, an S&P 500 company, is a leading real estate investment trust (REIT) with a highly diversified portfolio of approximately 1,400 senior housing and healthcare properties. They average billions per year in asset investment activity.
Vector97 Reduces Care Facilities’ Solid Waste Disposal Costs by 30.46%
The client is an independent, academic healthcare system with over 8,500 staff and 1,100 physicians operating 42 primary care locations, 13 outpatient facilities, four acute care facilities, and 1,000+ beds.
Take The Waste Out Of Waste Management: 6 Keys To Optimize Waste Removal Spend
With inflation reaching its highest point in more than 40 years, CFOs are taking a closer look at ways to contain fixed-cost spend categories. When it comes to waste and recycling costs, it’s not as simple as asking your vendors for fair market pricing. From the contract terms and limitations of pricing flexibility to the